Refund policy

RETURN POLICY

STANDARD RETURN POLICY

ALL RETURNS MUST BE SUBMITTED WITHIN 30 DAYS FROM THE DATE YOUR ORDER IS SHIPPED.

TO BE ELIGIBLE FOR A RETURN, ITEM(S) MUST BE UNWORN, UNWASHED, AND RETURNED IN THEIR ORIGINAL CONDITION WITH ALL TAGS STILL ATTACHED. ITEMS THAT DO NOT MEET THESE REQUIREMENTS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE CUSTOMER.

WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALEABLE CONDITION.

---

FINAL SALE ITEMS

THE FOLLOWING ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE, NO EXCEPTIONS:

SALE ITEMS AND PROMOTIONAL ITEMS.

---

HOW TO START A RETURN

TO INITIATE A RETURN, PLEASE EMAIL US AT info@dreamalchemist.com WITH YOUR ORDER NUMBER AND REASON FOR RETURN. OUR TEAM WILL RESPOND WITHIN 3 BUSINESS DAYS WITH FURTHER INSTRUCTIONS.

DREAM ALCHEMIST IS NOT RESPONSIBLE FOR RETURN SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR APPROVED RETURN PROCESS.

---

EXCHANGES

FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 30 DAYS FROM THE DATE YOUR ORDER IS SHIPPED, SUBJECT TO AVAILABILITY.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE.

TO REQUEST AN EXCHANGE, PLEASE EMAIL US AT info@dreamalchemist.com WITH YOUR ORDER NUMBER AND THE ITEM YOU WOULD LIKE IN EXCHANGE.

---

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, YOU WILL RECEIVE AN EMAIL CONFIRMATION.

PLEASE ALLOW 7-14 BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED BACK TO YOUR ORIGINAL FORM OF PAYMENT. TIMEFRAMES MAY VARY DEPENDING ON YOUR FINANCIAL INSTITUTION.

ALL REFUNDS ARE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS.

ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.