Shipping policy
SHIPPING POLICY
LAST UPDATED: 4/6/2026
ORDER PROCESSING
ALL ORDERS ARE PROCESSED WITHIN 1–3 BUSINESS DAYS.
ORDERS ARE NOT PROCESSED OR SHIPPED ON WEEKENDS OR HOLIDAYS.
PROCESSING TIMES MAY BE EXTENDED DURING PRODUCT LAUNCHES, HOLIDAYS, OR PERIODS OF HIGH DEMAND.
SHIPPING AND DELIVERY
ESTIMATED DELIVERY TIMES:
UNITED STATES: 3–7 BUSINESS DAYS AFTER SHIPMENT
DELIVERY TIMES ARE ESTIMATES AND ARE NOT GUARANTEED.
TRACKING INFORMATION
ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION.
CUSTOMERS ARE RESPONSIBLE FOR MONITORING THEIR SHIPMENT ONCE IT HAS BEEN DISPATCHED.
SHIPPING COSTS
SHIPPING COSTS ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION AND ORDER DETAILS.
ALL SHIPPING FEES PAID AT CHECKOUT ARE NON-REFUNDABLE.
FREE SHIPPING (IF APPLICABLE)
WE MAY OFFER FREE SHIPPING ON QUALIFYING ORDERS. ELIGIBILITY WILL BE DISPLAYED AT CHECKOUT.
INCORRECT SHIPPING INFORMATION
WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECT ADDRESSES PROVIDED AT CHECKOUT.
WE ARE UNABLE TO MODIFY SHIPPING DETAILS AFTER AN ORDER HAS BEEN PLACED.
LOST OR STOLEN PACKAGES
ONCE A PACKAGE IS MARKED AS DELIVERED, DREAM ALCHEMIST IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
PLEASE CONTACT THE SHIPPING CARRIER DIRECTLY TO FILE A CLAIM.
FAILED DELIVERY / RETURNED TO SENDER
IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT ADDRESS, FAILED DELIVERY ATTEMPTS, OR CUSTOMER UNAVAILABILITY, THE CUSTOMER WILL BE RESPONSIBLE FOR ANY RESHIPPING COSTS.
INTERNATIONAL ORDERS
INTERNATIONAL SHIPPING RATES ARE CALCULATED AT CHECKOUT.
CUSTOMS FEES, IMPORT DUTIES, AND TAXES MAY APPLY DEPENDING ON YOUR COUNTRY AND ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS OTHERWISE STATED AT CHECKOUT.
DAMAGED PACKAGES
IF YOUR PACKAGE ARRIVES DAMAGED OR OPENED, PLEASE TAKE PHOTOS BEFORE OPENING AND CONTACT THE SHIPPING CARRIER TO FILE A CLAIM.
YOU MAY ALSO CONTACT US AT:
info@dreamalchemist.co